| 1. Can you send the offers catalog to my postal address? | | Yes, just send us your postal address, your mobile number, your telephone number and your email address by going to the “Contact Us” section at the top of this page. It is also possible by becoming a member of our "Preferred Customer" card as you will be added to our mailing list. | |
| 2. Do you repeat promotions on items? | | That depends on many factors such as season, product and other factors. Also if a product is repeatedly on promotion, it may not be repeated at the same price. Therefore we suggest you take the opportunity right away as it may not happen again. | |
| 3. Does Saco offer a free delivery service? | | Saco provides free delivery service on various large items, like outdoor furniture. Smaller items are delivered for free. Please check with a customer service advisor or one of our staff members to see if purchase is covered by our free delivery service. | |
| 4. Does Saco offer free installation? | | Saco provides free installation on various large items, like outdoor furniture. Not all items are installed for free. Please check with a customer service advisor or one of our staff members to see if your purchase is covered by our free installation service. | |
| 5. How can I apply for a job at SACO? | | If you are interested in applying for a job at Saco, visit our careers page by clicking “Careers” at the top of this page to view our current vacancies and apply now. For more information you can contact us on 01-482 8877 or visit our Head Office at Takhassusi Street, Riyadh. | |
| 6. How can I buy and pay for the purchased items without visiting the store? | | Saco currently displays certain items on E-mall.com.sa and SOUQ.com, you can purchase these items online and have them delivered to you. Or you can call your nearest Saco branch and specify the product numbers of the required items. An employee will tell you about the price and give you an account number in which you have to deposit the required value, once done send a copy of the deposit slip to the store which will then deliver the purchased items to your address. Upon receipt of the items, you will pay the transportation cost as shown on the invoice of the transportation agent.
| |
| 7. How can I find out about store addresses and timings? | | Go to our “Store Locater” tab at the top of this page, you will find information about all Saco stores throughout the Kingdom. Stores are organized by city. | |
| 8. How can I find out about your promotions? | | Promotion dates are always printed on our catalogs that are distributed by local newspapers. The promotions will also be advertised on our website on and on Facebook. You can also send us your postal address, your mobile number, your telephone number and your email address by going to the “Contact Us” section at the top of this page. It is also possible by becoming a member of our Preferred Customer card as you will be added to our mailing list. | |
| 9. How can I purchase products from Saco if I live outside of Saudi Arabia? | | We appreciate your interest in Saco’s products, however, we regret to inform you that a delivery service outside of Saudi Arabia is not currently available. We hope to provide this service in the near future. | |
| 10. How do I find out the prices of products present on your website? | | Every product on our website has a product ID number, send us this number via our “Contact Us” section on the top of this page. You should receive a reply within 24 to 48 hours. | |
| 11. How do I renew my Preferred Customer Card? | | Your card will be automatically renewed once expired. You should receive your new card within 2 weeks by registered mail.
However, your card will be returned to us in the following situations:
* The P.O. Box you have provided is incorrect.
* Your card was not collected from the post office.
* You have changed your P.O. Box and did not inform SACO.
If your card was not received kindly inform us via our "Contact Us" Section on our website.
| |
| 12. How long does it take to receive my Preferred Customer Card? | | If all details provided are correct, you should receive your card within 2 weeks of registration by registered mail. | |
| 13. What conditions apply when returning purchased items? | | The purchased items can be exchanged within one week of the purchase date under the following conditions:
• The original receipt must be presented.
• The product and the outer carton must be in good shape along with all necessary attachments.
• The goods should be returned to the original store where they were purchased from.
• Goods can only be exchanged,personal products and those measured in meters like chains and carpets cannot be exchanged. | |
| 14. What happens when I accumulate points on my loyalty card? Do I get free credit, gifts or discounts?
| | You get free purchases. Each point is equivalent to one Riyal (free purchases) | |
| 15. What is the warranty period of Saco products? | | Saco has the unique service "Double Warranty”. This "Double Warranty” means that you will receive a warranty from Saco in addition to the dealer’s warranty on the product. Depending on the products, warranties will range from six months to seven years. Products which are not covered by a dealer’s warranty will be warranted by Saco for six months against technical and manufacturing defects but not against improper usage as stated in the terms and conditions. | |
| 16. Where does SACO have maintenance centers? | | SACO has maintenance centers in the following cities:
Riyadh, Ali Bin Taleb Road
Tel: 01-4794416
Al-Khobar, Dhahran Road
Tel: 03-8986565 Ext.30
Jeddah, Andalus Road
Tel: 02-6609146/ 02-6651908
If there is no maintenance center in the city you are in, call the nearest SACO store for assistance.
| |
